DO YOU HAVE A SHOWROOM?
Boy, do we have a showroom! In fact, we have 2. We love visitors and we love showing off our furniture so we encourage you to stop by to pick our brains and poke and prod our floor models to your heart’s content. View our showrooms here.
CAN I BUY BEDTIME’S FURNITURE FROM ANY OTHER RETAILER?
No-one else knows our furniture like we do so we’ve chosen to keep it all to ourselves. Exclusively. And that’s good news for you because it means that no one comes between us and our customers. We do everything ourselves. Direct to you. So there’s no middle man adding layers of unnecessary mark up along the way. Plus we’re a family business - not a corporate giant with high rents and big payrolls. It’s a simple formula that means we can keep our costs and prices low and spend the money where it matters most- on great design, the best materials and attention to every last detail.
HOW CAN I PLACE AN ORDER?
Bedtime is happy to accept orders online, in-store or over the phone. Anything goes! If you require assistance, shoot us an email at firstname.lastname@example.org or call us on 1300 287 771.
DO YOU OFFER FREE DELIVERY?
We aim to keep our furniture prices low rather than pump them up so we can pretend to offer free delivery like lots of other online retailers. So, in short, we do charge a delivery fee which is determined by the postcode to which you would like your furniture delivered. However, it’s a subsidised unlimited flat rate delivery fee which is not impacted by the amount of items you order. The more you buy, the more bang for your delivery dollar. Click here to view our shipping information.
WHAT IF I LIVE BEYOND YOUR STANDARD SHIPPING ZONES?
Contact us at email@example.com with your name, contact number and a list of items in which you are interested and we will be in touch with some alternatives for you. We’ll go to the ends of the earth (well, as far as we can) to find a way of shipping our furniture to you. Read more.
DO YOU DELIVER OVERSEAS?
As much as we would love to travel the world, Bedtime is only able to ship within Australia.
WHAT TYPE OF DELIVERY SERVICE SHOULD I EXPECT?
To keep delivery charges low, the shipping service we offer does not include the assembly of items or the removal of packaging. When shipping furniture, we choose to use carriers with years of furniture delivery experience because our years of experience have taught us that this is the best way to ensure products are delivered to our customers in good condition.
WHAT IF MY ORDER IS FOR SMALL ITEMS ONLY?
If you're only after smaller items like linen or a lamp we send these all via a standard parcel courier for $49 per shipment. Our courier for small parcels delivers Monday to Friday only and, unless otherwise advised, will leave the items on your doorstep in the event you are not at home (and there is a secure place to do so)
HOW DO I KNOW WHEN MY FURNITURE WILL BE DELIVERED?
If all the items on your order are in stock we will generally dispatch them from our warehouse within 3 working days. How long it reaches you is dependent on where the delivery address is – Australia is a big place!
Our customer support team will be in touch to schedule a delivery window for you if you have selected our delivery option. Whilst we cannot offer an exact time of day, we can suggest a delivery window of 3 hours or thereabouts.
Bedtime only dispatches orders once all items are in stock so deliveries of pre-ordered stock will be coordinated only when stock lands in our warehouse. We can arrange split deliveries, however, there will be an additional shipping charge.
HOW DO I ORGANISE TO COLLECT MY FURNITURE?
We understand that some customers will prefer to pick up their furniture rather than take delivery. In instances where you have nominated to collect your goods, a representative from our customer support team will be in touch with you to coordinate that collection once all the items on your order are in stock. Collections are limited to 9am – 12pm weekdays (excluding public holidays) from our Melbourne warehouse. Furniture pick - ups are available by prior appointment only. We simply need 3 working days’ notice to ensure all items are ready and waiting when you arrive.
We always recommend measuring up before making the journey to collect, as many furniture items cannot be accommodated in a domestic vehicle. Child restraints or passengers in the back seat are a definite no – no when collecting bulky goods. And be prepared. Bedtime cannot offer a tie down service or the unpacking of goods to shave off a few extra centimetres.
CAN I COLLECT MY FURNITURE FROM ONE OF YOUR SHOWROOMS?
Sorry, no. We’re missing both the muscle and storage space at our showrooms so collections are limited to our Melbourne warehouse.
WHAT HAPPENS IF I DON’T LIKE MY FURNITURE WHEN IT ARRIVES?
We want you to feel confident about ordering our furniture online. That’s why Bedtime has a fuss -free approach to returns of orders placed through our website.
Terms and conditions differ for orders placed in our showrooms. If you have had the opportunity to view our product first hand, we are unable to offer a change of mind refund without applying a restocking fee equivalent to 25% of the purchase price.
Please note for health and safety reasons we are unable to return mattresses once they have had their plastic wrapping opened.
HOW CAN I PAY FOR MY ORDER?
We happily accept all major credit cards with the exception of American Express and Diners Club. Alternatively, you can make use of your PayPal account for online purchases. We do not accept bank transfers or cheques.
ARE MY BANK DETAILS SAFE WITH YOU?
Safe as houses! Our payment gateway is facilitated by Secure Pay which has all the security bells and whistles you could wish for. Rest assured we take the security of your personal details very seriously.
I’M HOPELESS AT DIY? IS YOUR FURNITURE DIFFICULT TO ASSEMBLE?
At Bedtime we work hard to make things simple. All our dressers, desks, hutches and bedside tables are delivered already assembled. And our beds, bunks, trundles and bookcases, whilst flat packed, have been designed with simple DIY in mind.
Assembly instructions are included along with the hardware in all flat packed items. Should you need a duplicate of the assembly instructions or if you’re missing any nuts or bolts, simply email firstname.lastname@example.org.
CAN I BE SURE I AM BUYING A SAFE PRODUCT FOR MY CHILD?
Safety First! Your child’s safety is our priority at Bedtime so all our furniture is made to meet Australia’s rigorous safety standards;
What’s more, we only ever use child-friendly, non-toxic materials and finishes in all our products.
WHAT WARRANTY IS OFFERED ON BEDTIME’S FURNITURE?
Bedtime offers a 12 month warranty against manufacturing defects on all furniture sold online.
In the case of mattresses, the warranty period is either 10 or 15 years, depending on the model purchased.
Within the relevant warranty period, Bedtime will happily rectify, repair or replace any manufacturing faults after inspecting the item or digital images thereof to determine the cause of the problem. To get the ball rolling, any issue needs to be lodged via email, along with legible, digital images relevant to the matter, at email@example.com. We will do our best to provide a response within 3 working days.
HOW DO YOU RECOMMEND I LOOK AFTER MY FURNITURE?
We all need a little TLC every now and then and furniture is no different. So, we’ve put together our top tips for keeping your furniture in tip top condition. You’ll find these guidelines under the dimensions tab of each individual product.
To protect your investment in a mattress, a mattress protector is a must have.
I HAVE MISPLACED PARTS AND/OR ASSEMBLY INSTRUCTIONS?
Simply, email us at firstname.lastname@example.org for assistance.
I AM AN INTERIOR DESIGNER? HOW DO I APPLY FOR A TRADE INCENTIVE?
We love it when designers with an eye for style recommend our furniture to their clients. Learn more
WHERE ARE BEDTIME’S PRODUCTS MADE?
We carefully select the companies that manufacture our furniture from all over the world. We ensure all of our manufacturers have safe and fair working conditions for their employees and are committed to meeting our strict quality standards.
The country of manufacture is listed under the details tab of each piece of furniture.
I WANT TO FEATURE BEDTIME IN AN ARTICLE. WHERE CAN I ACCESS IMAGES AND INFORMATION?
We love to see our products in print and our name up in lights. Most of our images can be supplied to media in a high-resolution format. Please e-mail us at email@example.com with any requests for shots or copy.
HEY! DIDN’T YOU USED BE CALLED PARENTHOOD?
Yes, we changed our name to Bedtime in 2016. We took the decision to leave baby goods to the big boys and turned our focus instead to bedroom furniture for the whole family. So the name just didn’t suit anymore. But we’re still the same company with the same commitment to brilliant design and truly great quality. Many of our models are in fact, from the good old Parenthood days - all the old favourites along with a swag of newly inspired designs. And if you do happen to have bought Parenthood furniture in the past, rest assured that Bedtime will honour any valid warranty.
I HAVE MORE QUESTIONS!